FAQs

Everything you might want to ask Colabio.

Grouped by the question we get most. If yours isn't here, write to hello@colabio.in — we reply within one business day.

01

Joining Colabio

  • We are running a pilot in Mumbai with a small cohort of brands and creators. Bengaluru opens later this quarter. Anyone can join either waitlist; we open access by niche and city.

  • A GSTIN is required for tax-deductible invoicing once you start spending. You can complete the waitlist and onboarding without one; we will ask for it at the point of your first campaign.

  • Creators must be 18 or over to apply to paid campaigns. Under-18 creators can still create a profile and apply to Gifted-only campaigns with a guardian sign-off.

  • The brand experience is web-only at launch. The creator experience is a mobile app on iOS and Android, plus a slim web inbox for desktop-first creators.

02

Briefs, niches, and Discover

  • When you sign up as a creator you pick a single primary niche — food, beauty, lifestyle, tech, finance, fitness, parenting, gaming, travel, fashion. The Discover feed enforces that niche server-side so you only ever see campaigns you can actually apply to.

  • Yes, once every 90 days. The cooldown stops the platform from drifting back into an everything-feed; the cap exists because niche-lock is the whole product.

  • Anytime (open-ended rolling briefs), Invited (the brand picks you specifically), Event (time-bound, hard deadline), and Gifted (product drop, no cash component). The Discover home screen has one tab per kind.

  • Autopilot is the brand-side brief builder. Ten short questions — audience, deliverables, niche, deadline, budget — turn into a complete brief, with deliverable templates pre-filled from past similar campaigns.

03

Money, escrow and payouts

  • The moment a paid campaign is published, Razorpay debits the brand for the full campaign budget and holds it in escrow. Creators only ever see campaigns whose budget is already in escrow.

  • Razorpay Route initiates the payout the moment the brand approves the live post. We commit to crediting the creator wallet within 72 hours. If we miss it, Colabio absorbs the lateness fee.

  • 8% on Starter and Growth, 5% on Pro, 0% on platform-run drops (campaigns we book end-to-end on behalf of a brand). No per-seat charges, no add-ons.

  • No. Approval is binding — there is even a five-second cooldown on the button to force a real review. If the brand later disputes, the dispute goes through Colabio admin and the creator keeps their fee unless the deliverable was materially off-brief.

04

Trust, disputes and Risk Radar

  • Risk Radar runs follower-growth and engagement-anomaly checks on every applicant before the brand sees them. Accounts that fail the thresholds are auto-rejected; brands never see them in their shortlist.

  • Disputes go to a Colabio admin queue. We review the brief, the deliverable, and any chat history; resolutions tend to land within two business days. Every admin action is logged with the admin’s name attached.

  • You get one revision and a 24-hour grace window. Beyond that the deliverable auto-escalates to admin; persistent misses contribute to your Collab Score, and four serious strikes will end an account.

05

Account, support and the team

  • Email hello@colabio.in or use the in-app chat. Both route to a human in IST hours; you will get a reply within one business day during the pilot, faster after we scale support.

  • Our story page lists the active openings and the people building the platform. We are a small team on purpose.

  • A read API ships at the Pro tier; full write access lands with milestone five of the roadmap. Until then, every brand workflow is fully addressable through the dashboard.

Still curious?

Book a 20-minute walkthrough with the team or drop us a line.