FAQs

Everything you might want to ask Colabio.

Grouped by the question we get most. If yours isn't here, write to hello@colabio.in — we reply within one business day.

01

Joining Colabio

  • We are running a pilot in Mumbai with a small cohort of brands and creators. Bengaluru opens later this quarter. Anyone can join either waitlist; we open access by niche and city.

  • A GSTIN is required for tax-deductible invoicing once you start spending. You can complete the waitlist and onboarding without one; we will ask for it at the point of your first campaign.

  • Creators must be 18 or over to apply to paid campaigns. Under-18 creators can still create a profile and apply to Gifted-only campaigns with a guardian sign-off.

  • The brand experience is web-only at launch. The creator experience is a mobile app on iOS and Android, plus a slim web inbox for desktop-first creators.

02

Briefs, niches, and Discover

  • When you sign up as a creator you pick a single primary niche — food, beauty, lifestyle, tech, finance, fitness, parenting, gaming, travel, fashion. The Discover feed enforces that niche server-side so you only ever see campaigns you can actually apply to.

  • Yes, once every 90 days. The cooldown stops the platform from drifting back into an everything-feed; the cap exists because niche-lock is the whole product.

  • Anytime (open-ended rolling briefs), Invited (the brand picks you specifically), Event (time-bound, hard deadline), and Gifted (product drop, no cash component). The Discover home screen has one tab per kind.

  • Autopilot is the brand-side brief builder. Ten short questions — audience, deliverables, niche, deadline, budget — turn into a complete brief, with deliverable templates pre-filled from past similar campaigns.

03

Trust, disputes and Risk Radar

  • Risk Radar runs follower-growth and engagement-anomaly checks on every applicant before the brand sees them. Accounts that fail the thresholds are auto-rejected; brands never see them in their shortlist.

  • Disputes go to a Colabio admin queue. We review the brief, the deliverable, and any chat history; resolutions tend to land within two business days. Every admin action is logged with the admin’s name attached.

  • You get one revision and a 24-hour grace window. Beyond that the deliverable auto-escalates to admin; persistent misses contribute to your Collab Score, and four serious strikes will end an account.

04

Account, support and the team

  • Email hello@colabio.in or use the in-app chat. Both route to a human in IST hours; you will get a reply within one business day during the pilot, faster after we scale support.

  • Our story page lists the active openings and the people building the platform. We are a small team on purpose.

  • A read API ships at the Pro tier; full write access lands with milestone five of the roadmap. Until then, every brand workflow is fully addressable through the dashboard.

Still curious?

Book a 20-minute walkthrough with the team or drop us a line.